This Privacy Policy details how dewa11 collects, stores, uses, and protects your personal data as a member of our platform in Malaysia. We are fully committed to safeguarding your privacy and complying with the Personal Data Protection Act (PDPA) Malaysia 2010.
By registering for or using the dewa11 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. This Privacy Policy forms part of dewa11's Terms & Conditions and should be read alongside that document. dewa11 reserves the right to update this Privacy Policy from time to time, and significant changes will be communicated to you via email or an in-platform notification.
Your privacy is not something we take lightly — here are the concrete steps we take every day
Every bit of data transmitted between your device and dewa11's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's major commercial banks. This means your login credentials, transaction details via Touch 'n Go eWallet, GrabPay or DuitNow, and all communications with dewa11 cannot be intercepted by unauthorised parties.
Dewa11 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We have appointed a Data Protection Officer responsible for ensuring that all data management practices at dewa11 meet the requirements of Malaysian law. Every data collection and processing activity has a clear and lawful legal basis.
Dewa11 has never and will never sell, rent, or transfer members' personal data to any third party for marketing or commercial purposes. Your data belongs to you. We only share data in limited situations required by Malaysian law or necessary for the operation of the platform that you have agreed to upon registration.
All dewa11 member data is stored on servers protected by multi-layered access controls, industry-grade firewalls, and 24/7 intrusion detection systems. Access to member data within dewa11's internal systems is restricted to staff who require it to carry out their duties, and all access is logged and monitored.
Dewa11 only collects personal data that is genuinely necessary for the stated purposes. We do not gather excessive or irrelevant information. For example, we do not require your full identification number at initial registration — only the basic details needed to let you use the dewa11 platform safely.
Dewa11 undergoes regular cybersecurity audits and data privacy assessments conducted by independent experts. This ensures our data protection practices remain up to date with the latest security threats and current industry standards. Audit findings are used to continuously strengthen dewa11's data protection systems for the security of all Malaysian members.
Dewa11 ("we", "our platform") is an online betting and entertainment platform operating in Malaysia. We understand that your trust in us begins with how we handle the personal information you share with us. This Privacy Policy is designed to give you a clear and transparent picture of how dewa11 manages your personal data.
This policy applies to all registered dewa11 members in Malaysia, including those who access the platform via a web browser on a smartphone, tablet, or personal computer. It covers all data you provide to us directly, data we collect automatically when you use the platform, and data we may receive from legitimate third parties in certain circumstances.
The dewa11 Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. We are committed to ensuring your data is handled fairly, transparently, and securely at all times.
Note: This Privacy Policy should be read together with Terms & Conditions dewa11, which represents the entire agreement between you and our platform.
Dewa11 collects your personal data in two main ways: data you provide to us directly, and data collected automatically as you use the platform. We consistently apply the principle of data minimisation — collecting only the information genuinely needed for the stated purposes.
Data you provide directly:
Automatically collected data:
Dewa11 uses the personal data collected for the following purposes, all of which have a lawful basis under Malaysia's PDPA 2010:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & verification | Name, email, phone number, ID | Contract Performance |
| Processing of deposits & withdrawals | Payment information, transaction records | Contract Performance |
| Fraud prevention & AML | IP, activity records, financial information | Legitimate Interest |
| 24/7 Customer Support | Account information, communication history | Contract Performance |
| Malaysian Legal Compliance | All relevant data | Legal Obligation |
| Dewa11 platform improvements | Anonymised usage data | Legitimate Interest |
| Promotional communications (with consent) | Email, phone number | Consent |
| Responsible Gaming | Activity records & betting limits | Contract Performance |
Dewa11 will not use your data for any purpose beyond those stated above without obtaining your additional consent beforehand. If you no longer wish to receive promotional communications from dewa11, you may withdraw your consent at any time through the notification settings in your account or by contacting our support team.
Dewa11 does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in the course of operating the platform, there are limited situations where we may need to share your data with the following parties:
dewa11 Guarantees: Every third party that receives your data from dewa11 is required to protect that data to a standard at least equivalent to dewa11's own, and to use it solely for the purposes specified in our agreement with them.
The security of your personal data is dewa11's highest priority. We implement a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or accidental or unlawful destruction.
Despite all these security measures, no system can guarantee absolute 100% security. You are also responsible for keeping your dewa11 account password secure. If you notice any suspicious activity on your account, please contact the dewa11 support team immediately.
In the event of any data breach that may affect your rights and freedoms, dewa11 is committed to notifying you within 72 hours of becoming aware of the breach, in accordance with international data protection best practices.
Dewa11 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
To manage your cookie settings, you can use the options available in your web browser settings (Chrome, Firefox, Safari, Edge) or contact the dewa11 support team for further guidance.
Under the Personal Data Protection Act Malaysia 2010 and international data protection best practices, you have the following rights regarding your personal data held by dewa11. We are committed to fulfilling these rights within a reasonable timeframe.
Dewa11 fully respects and supports your privacy rights under Malaysian law
You have the right to request a copy of the personal data dewa11 holds about you. Such requests will be processed within 21 business days, and we may charge a reasonable administrative fee for repeated requests.
If the personal data dewa11 holds about you is inaccurate, outdated, incomplete, or misleading, you have the right to request a correction. Basic details such as your phone number can be updated directly through your dewa11 account settings.
Under certain circumstances, you may request that your personal data be deleted from dewa11's systems — particularly where the data is no longer necessary for its original purpose. This right is subject to dewa11's legal obligations to retain specific records.
You have the right to object to dewa11's processing of your personal data in certain situations — particularly where processing is carried out for direct marketing purposes. You may withdraw your consent for promotional communications at any time.
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another platform, in situations where processing is based on your consent or a contract with dewa11.
In certain circumstances — such as when you are disputing the accuracy of your data or objecting to its deletion — you may request that dewa11 restrict how your data is used while the matter is being resolved.
To exercise any of the rights above, please contact dewa11's Data Protection Officer at support@dewa11.my with the subject line "Personal Data Rights Request". We will respond within 14 business days.
The dewa11 platform is strictly for users aged 18 and above. dewa11 does not knowingly collect or process personal data from individuals under the age of 18. If we discover that we have collected data from a minor, we will take immediate steps to delete that data from our systems and close the account in question.
If you are a parent or guardian and believe that your underage child has registered a dewa11 account, please contact us immediately at support@dewa11.my and we will respond promptly to resolve the matter.
In certain operational circumstances, dewa11 members' personal data may be processed or stored outside Malaysia — for example, when using international cloud infrastructure services or working with game software providers based overseas. When cross-border data transfers occur, dewa11 ensures that:
dewa11 prioritises Asia-based infrastructure to minimise cross-border data transfers and ensure low latency for the best live gaming experience for Malaysian members.
Dewa11 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law. Retention periods vary depending on the type of data:
Once the relevant retention period has expired, dewa11 will securely delete or anonymise your personal data from our systems.
Dewa11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements in how we protect your data. When we make significant changes to this Privacy Policy, we will notify you via:
Your continued use of the dewa11 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated version. It is your responsibility to review this page periodically.
The current version of this Privacy Policy was last updated on January 2026.
For any enquiries, concerns, or requests relating to this Privacy Policy or how dewa11 handles your personal data, please contact our Data Protection Officer:
If you are not satisfied with how dewa11 has handled your privacy complaint, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia (JPDP) through the official channels designated by that authority.
dewa11 is committed to handling every privacy inquiry and complaint with seriousness, fairness, and transparency. Your trust is our most valued asset, and we will always strive to maintain it through responsible data protection practices.
Beyond the lengthy policy document, here is a summary of dewa11's concrete commitments to your privacy as a member of our betting platform in Malaysia.
When you make a deposit or withdrawal at dewa11 using Malaysian payment methods, we take specific measures to protect your financial data:
Quick answers to the questions members ask most about data privacy at dewa11
Dewa11 protects your personal data with SSL 256-bit encryption, is fully compliant with Malaysia's PDPA 2010, and does not sell your data to third parties. You have the right to access, correct, and request the deletion of your data. For more information, please read Terms & Conditions us or contact us at support@dewa11.my.
Play Safe at dewa11
With a transparent Privacy Policy and 256-bit SSL protection, you can play live baccarat, jackpot slots, bet on the Malaysia Super League and e-sports at dewa11 with complete confidence. Create a free account today — deposits start from as low as RM10 via Touch 'n Go eWallet, GrabPay, DuitNow or FPX. New members are eligible for a 100% welcome bonus of up to RM600. Over 500,000 Malaysian players already trust dewa11.